At RX Express USA Pharmacy, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, our goal is to resolve the issue quickly and efficiently. Please review our refund and returns policy below to understand how we handle returns, exchanges, and refunds.

1. Prescription Medications

Due to the nature of prescription medications, we cannot accept returns or exchanges on medications once they have been dispensed. This is to ensure the safety and well-being of our customers, as medications must be handled with care and under specific conditions.

If you believe there has been an error with your prescription, please contact us immediately. We will review your situation and work with you to resolve the issue as quickly as possible.

2. Non-Prescription (Over-the-Counter) Products

We want you to be happy with your purchase, so we allow returns on non-prescription products (such as vitamins, personal care items, and wellness products) within 30 days of purchase, provided the product is unopened and in its original packaging.

To be eligible for a return, please ensure:

  • The item is unused and in the original, sealed packaging.
  • The item is returned within 30 days of the purchase date.
  • You provide a receipt or proof of purchase.

Please Note: Certain items may be non-returnable for hygiene and safety reasons, such as opened or used personal care products, and any consumable products (including food supplements) that have been opened or used.

3. Returns Process

If you wish to return a non-prescription product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert phone number] or [insert email address]. Please provide details of your order, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our team will review your request and provide you with a Return Authorization if applicable.

  3. Return the Item: Once your return has been authorized, package the item securely and send it back to us. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).

  4. Refund Processing: Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. Please allow up to [insert time frame] for the refund to be processed.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, whether it’s issuing a refund, providing a replacement, or offering an exchange.

Please keep the original packaging and take photos of the damaged product to assist us in processing your return quickly.

5. Cancellation Policy

If you wish to cancel an order before it has been processed or shipped, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to cancel it.

6. Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow [insert time frame] for the refund to appear on your statement. Shipping costs are non-refundable unless the return is due to an error on our part.

7. Exchange Policy

At this time, we do not offer direct exchanges. If you need a different product, you will need to return the original item and place a new order.

8. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returns unless the item is defective or was shipped in error. We recommend using a trackable shipping service to ensure your return is safely received.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy or need assistance with a return, please reach out to us: